Help & FAQ's

Discover the different shipping methods available at Hartes Homestore, from standard delivery to express shipping options. Find out which option best suits your needs and budget for a seamless shopping experience.

We offer FREE standard delivery. If you require faster shipping options, this will be shown in checkout with an extra cost. Get in touch for any other delivery queries at 01253 34 35 35 or Click HERE for the contact form.

Credit & Debit card payments accepted.

You can use Express checkout using either: Shop Pay, Paypal, Google Pay or Apple Pay for your convinience.

Alternatively, you can add your card details manually which will then be proccessed by Stripe Payments.

Stripe is a trusted and reliable payment processor used by millions of businesses worldwide.

They are PCI compliant, meaning they adhere to strict security standards set by the Payment Card Industry Data Security Standard (PCI DSS). This ensures that all payment information is securely handled and protected from potential threats. Additionally, Stripe regularly monitors transactions for any suspicious activity and has a dedicated team of experts working to prevent fraud.

Overall, paying on Stripe is not only secure but also provides peace of mind for both us and You, our customer.

To place an order with us at Hartes Homestore, you can browse through our products. Once you have selected the items you would like to purchase, add them to your cart and proceed to checkout.

You will then be prompted to enter your shipping and payment information to complete your order. Alternatively, you can also call customer service hotline or send a message HERE to place an order.

To be eligible for a return:

1. your item must be unused and in the same condition that you received it.
2. It must also be in the original packaging and sealed with tape.
3. For more information, please visit the returns policy here, https://harteshomestore.com/pages/returns-policy

At Hartes Homestore, we strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days.  Once shipped, delivery times will vary depending on the shipping method selected at checkout.  FREE Standard shipping usually takes 3-5 business days or a little sooner, while expedited, Next Day shipping can arrive in 1-2 business days.

Please keep in mind that unforeseen circumstances such as weather delays, Holiday times or high order volumes may impact delivery times.

Rest assured, whatever you order, we are committed to getting your order to you as quickly and efficiently as possible.  We're just a phone call away!

At Hartes Homestore, we are committed to providing our customers with the best shopping experience possible, no matter where they are located.

Our international shipping options are paused at the moment and we currently only deliver throughout the UK. 

But, no matter where you are in the world you can still get in touch with us to see if we can help.  Shop with confidence at Hartes Homestore, knowing that your order will be delivered right to your doorstep, no matter where you are located.

Yes, you can get in touch with us at Hartes Homestore by visiting our contact us page and sending us a message.

You can also try calling our customer service line.

Additionally, you may be able to reach out to us through social media platforms such as Facebook or Instagram which you can find at the bottom of this page.